FAQ

When will my order ship?

Your order will be processed and shipped within 2 business days. You will receive an email when your order is received and another email with tracking details once your order is shipped.

How can I track my order?

You will receive an email once your order has shipped with your tracking #.

How do I care for my Zephyr Grey piece(s)?

Check out our Jewelry Care section of the website for tips on how to help your Zephyr Grey piece(s) last forever!

Where are Zephyr Grey pieces made?

All Zephyr Grey pieces are handmade in a female-owned production house on the beautiful island of Bali, Indonesia.

What is your refund policy?

We want you to be happy with your purchase! Refunds and exchanges will be accepted within 30 days of delivery as long as the item is in new condition or has a noticeable defect upon arrival (if this is the case, an email must be sent to us within 3 days of receipt). If you are simply unsatisfied with your purchase, please email us at shop@zephyrgrey.com with the subject line “Refund”. Shipping fees will not be refunded.

I have a super rad store and want to sell Zephyr Grey in my shop! How do I get my hands on your stuff?

Awesome! We’d love to hear from you at wholesale@zephyrgrey.com

I have a super rad brand/publication/client and want to feature Zephyr Grey. How do I get my hands on your stuff?

Sweet! We’d love to hear from you at press@zephyrgrey.com

We didn't answer your question?

Email us anytime, for any reason at shop@zephyrgrey.com